Refund policy

At Novamarts, we take immense pride in the quality, craftsmanship, and elegance of every piece we offer. Your satisfaction is our highest priority, and we strive to ensure that every experience with our store is seamless, luxurious, and reassuring.

If for any reason you are not completely satisfied with your purchase, we provide a 30-day return and refund guarantee. To be eligible for a return, items must be returned in their original condition, unused, and in the original packaging. Please ensure that all accompanying documentation, certificates, or jewelry boxes are included.

To initiate a return, kindly contact our dedicated support team at support@novamarts.store or by phone at (705) 257-7643. Once your request is approved, we will provide detailed instructions for returning your item safely.

Refunds will be processed to your original method of payment within 7–10 business days after we have received and inspected the returned items. Please note that shipping fees are non-refundable unless the item was defective or an error occurred on our part.

At Novamarts, we understand that jewelry is personal and precious. That is why we handle every return with care, discretion, and attention to ensure your trust and confidence in our brand remain unwavering.